FAQs

Out of Stock Items?
If the item you are interested in is currently out of stock on the website, please message us. We will promptly inform you of its availability or assist you in placing an order.

Can't Find What You're Looking For?
We welcome custom orders and strive to accommodate our clients' unique needs. Send us a message and let us know what you're searching for. I bet we can make that idea a reality!

Custom Orders?
Absolutely! We're passionate about creating custom 3D prints and designs. Provide us with the details and we will discuss the specifics. Please note that custom orders require a $15 set up fee per customization. This is often waived or discounted for simple customizations such as adding a name to a Christmas ornament.

Shipping locations?
We ship worldwide! As long as you cover the shipping cost, we'll send your order anywhere. We typically use USPS to ship everywhere in the United States. For international shipping or alternative methods, please contact us for adjusted shipping charges.

Turnaround Time?
Our standard turnaround time is 3-30 days, depending on the type of order, from order placement to completion. This may vary, but we'll keep you updated. If there are any delays you'll be notified immediately. This excludes prototyping as that is a process that requires revisions, testing, and more.

Modeling Services?
If you would like a non-functional model or figure designed, we are happy to do it. Please note there is a $60/hour charge for modeling time with a minimum of $125. This does not include a printed product which has its own additional cost which depends on project specifications and size.

Prototyping Services?
This is priced on a case-by-case basis with a minimum for each tier. Regardless of the tier it is $60/hour for modeling, design, and labor. This does not include a printed product which has its own additional cost which depends on project specifications and size.
Tier Minimums:
1. Only Needs Testing - You have the STL and it only requires testing and possible adjustments $1,000
2. Completely Planned - Architectural Drawings given to use with specifics on exactly what to design : $2,500
3. Mostly Planned/Collaborative Effort - To-scale drawings that are not complete but will be completed along the way : $3,500
4. An Idea / Concepts of a Plan - Some drawings that are not to scale or no drawings at all : $5,000

Rush Order Options?
We offer rush options for those that need their orders sooner than our standard TAT. STL provided orders can typically be rushed for $25 - $100. Modeling orders can typically be rushed for $100-$500. It all depends on how quickly you need it!

Is there an order minimum?
Yes and no! No, there is no minimum order quantity. We will print 1 item or thousands. Yes, there is a minimum $25 order total, not including taxes, rush, or shipping/delivery.

Discounts and Specials?
To find discounts, specials, and coupon codes sign up for our newsletter and follow us on Instagram, Facebook, TikTok, YouTube, LinkedIn, Threads, and X.

Policy and Returns
Please note that we do not offer returns, cancellations, or exchanges on all items as all items are final sale and print to order. Handmade items may have slight color variations and size differences compared to approximate measurements.

Regarding ALL custom, 3D modeling, prototyping, and rush orders:
All projects must be paid in advance. Prototyping orders require a 25% non-refundable down payment. Cancellations are only accepted with 7 days or more remaining before the due date and no cancellations are accepted once the work has begun. No cancellations on rush orders. Refunds are only given for cancellations made with 7 days or more remaining before the due date minus any material costs for specialty colors or materials that were already ordered.

For any further questions or concerns, please contact us!