Contrive3D Can Help You With Your 3D Printer Servicing/Maintenance, Part Installation, Upgrades, and Repair
Over time, 3D printers and their components may experience wear and tear. This may necessitate routine maintenance or even the replacement of certain parts. Our team of skilled technicians is dedicated to assisting you and our fellow printers in West Texas and beyond.
Should your printer require maintenance, encounter puzzling issues, or be in need of repairs, simply send it to us. We'll have you back to creating in no time!
The Process for Diagnostics
- Contact us with the issues you are having with the 3D printer and send us any relevant pictures or videos to help explain what you are experiencing
- A pick up time is scheduled - You do not have to be home for this if you give consent for us to pick up while you are gone. Please have it ready to go as we do not enter the home to disconnect the printer(s)
- Diagnostic testing is completed and the information found is given to you along with an estimate for repairs - This is typically completed within 7 days
- You accept or decline repairs - If you accept repairs an invoice is sent over for the diagnostic fee and repair costs. If you decline repairs, an invoice is sent for diagnostic fees only.
- Repairs are made - This typically takes 14-28 days depending on parts needed since some require shipping
- A delivery time is scheduled - Once everything is completed, or declined, the printer is returned
The Process for Maintenance, Upgrades, & Part Installation
- Contact us with your maintenance, upgrades, or part installation needs
- A quote is given for the services that are being requested.
- Services are accepted or declined. - If accepted, an invoice is sent over. If declined, we thank you for contacting us and send you resource information to attempt it yourself, if necessary.
- A pick up time is scheduled - You do not have to be home for this if you give consent for us to pick up while you are gone. Please have it ready to go as we do not enter the home to disconnect the printer(s)
- The 3D printer is serviced, maintenanced, and/or gets parts or upgrades installed. - All as requested by the client.
- A delivery time is scheduled - Once everything is completed the printer is returned
*Machine pick-up and drop-off is included in the price Diagnostic testing if the location is within 15 miles. If over 15 miles away, a $1 charge is added per mile* **Currently we do not compile firmware, just mechanics*****We accept Printers from all over the united States for Repair. These Customers are responsible for all packaging and shipping costs both ways.***